From: Global 2000 Tech Support <support@global2000.net>
To: Sp00nman <spoonman@global2000.net>
Subject: Re: MORE PROBLEMS (fwd)
On Thu, 7 Aug 1997, Global 2000 Tech Support wrote:

I understand where you are coming from. The problem is probably caused by
a phone line problem with the phone company where line noise causes
frequent disconnections. We are told that the phone company is working on
it and so far two areas have been clear of problems since, but others
still remain. At this time X2 is still new technology and we are the ONLY
ISP in the area providing this technology. The highest connection you
will get with any other ISP will be 33.6 if that, which you can get with
us anyway. Also, all other ISPs have changed over to the new type of
phone lines that we use and get the same line problems. This entire area
(most of NY state) is basically suffering from bad phone lines and NYNEX
doesn't want to spend the money to fix it, so the problem is not on your
doesn't want to spend the money to fix it, so the problem is not on your
end or ours. We all just have to kind of sit tight and hope that the
phone companies in this area get things straighened out SOON!

You can try calling USR's BBS (which I believe is long distance =( ) and
see if you can download from their BBS for extended times. That will tell
you if it is your modem, or the phone lines that are causing your
problems.